jaybet Privacy Policy

1. Information We Collect

jaybet collects personal information from players at various stages of their relationship with our platform. The categories of data we collect, and the circumstances under which they are gathered, are set out below.

1.1 Registration Data
When you create a jaybet account, we collect the following information:

• Full legal name — used for identity verification and KYC compliance.
• Date of birth — to confirm you meet the 18+ age requirement.
• Residential address — including district, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), and postal code.
• Email address — used for account notifications, security alerts, and promotional communications where you have opted in.
• Mobile phone number — used for OTP verification, account security, and MFS payment linkage (bKash, Nagad, Rocket, Upay).
• Username and encrypted password — used for jaybet Login authentication. Passwords are stored using one-way cryptographic hashing and are never accessible in plain text by jaybet staff.

1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations and to protect all players from fraud, jaybet may request the following documents:

• National Identity Card (NID) — front and back scan or photograph.
• Passport — biographical data page photograph.
• Birth certificate — where NID or passport is unavailable.
• Proof of address — utility bill, bank statement, or official correspondence dated within the last three months.
• Payment method verification — screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used for deposits, confirming it is registered in your own name.

1.3 Financial Transaction Data
When you make a deposit or withdrawal, jaybet records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, USDT TRC-20), the transaction amount in BDT or USDT, the timestamp of the transaction, and a reference identifier. We do not store full bank account numbers or MFS PINs.

1.4 Gaming Activity Data
jaybet records your gameplay history, including bets placed, games accessed (slots, live casino, cricket betting, fishing games), session durations, wagering volumes, and bonus usage. This data is used to personalise your experience, manage responsible gaming obligations, detect fraud, and resolve disputes.

1.5 Technical and Device Data
When you access jaybet, our servers automatically collect certain technical data: IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2. How We Use Your Data

jaybet processes your personal data only for legitimate, clearly defined purposes. The following table summarises our primary data processing activities and the legal basis on which each rests.

jaybet will never use your personal data for automated decision-making that produces legal or similarly significant effects on you without first providing you the opportunity to request human review of that decision. If you receive a promotional email from jaybet and wish to stop receiving such communications, you may opt out at any time by contacting us at [email protected].

3. Data Sharing & Disclosure

jaybet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), your transaction data is shared with the relevant payment provider solely to process that transaction. Each provider operates under its own privacy policy and applicable financial regulations in Bangladesh.
• Game software providers: When you launch a game from a third-party studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), your session token and anonymised player identifier are passed to that provider's systems to facilitate gameplay. These providers do not receive your full name, NID number, or payment details.
• KYC and identity verification services: To fulfil our age verification and fraud prevention obligations, jaybet may engage third-party KYC service providers who process submitted identity documents on our behalf. These providers act as data processors under strict contractual obligations and may not use your data for any purpose other than the verification service.
• Legal and regulatory authorities: jaybet may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or other lawful authority. We will, where legally permissible, notify you of such a disclosure.
• Business transfers: In the event that jaybet undergoes a merger, acquisition, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you by email and publish a notice on this page prior to any such transfer taking effect.

4. Cookies & Tracking Technologies

jaybet uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file stored on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the jaybet platform to function. They maintain your login session after you authenticate via jaybet Login, store your language and display preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These remember your in-platform preferences — such as your most recently played games, preferred deposit method, and responsible gaming settings — so that you do not need to reconfigure them on each visit.
• Analytics cookies: These help jaybet understand how players navigate the platform — which pages are visited most frequently, where players encounter friction, and how game categories perform. Analytics data is aggregated and pseudonymised; it is not linked to your personally identifiable account information.
• Security cookies: These are used to detect unusual account activity, flag concurrent sessions from different IP addresses, and support our fraud prevention systems. They are active for the duration of your authenticated session and expire on logout.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain platform features. jaybet does not use third-party advertising cookies or retargeting pixels.

5. Data Security Measures

jaybet implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• SSL/TLS encryption: All data transmitted between your device and the jaybet platform is encrypted in transit using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms an active encrypted connection.
• Password hashing: Account passwords are stored using a one-way cryptographic hash function with salting. jaybet staff cannot read or retrieve your password in plain text under any circumstances.
• Access controls: Personal data is accessible only to jaybet staff and contractors who need it to perform their specific job functions. Access is governed by role-based permissions and is logged for audit purposes.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) via OTP for an additional layer of account security beyond the standard jaybet Login password.
• Intrusion detection: jaybet's infrastructure is monitored around the clock by automated intrusion detection systems that flag and quarantine anomalous access patterns in real time.
• Data minimisation: We collect only the personal data that is strictly necessary for the purposes outlined in this policy. Data that is no longer required is securely deleted in accordance with our retention schedule.

6. Data Retention

jaybet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account membership and for a period of five years following account closure, to satisfy potential legal, compliance, or dispute resolution requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of submission, in accordance with anti-money laundering obligations applicable to online financial service providers operating in Bangladesh.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping requirements.
• Gaming activity logs: Retained for three years from the date of each session, used for dispute resolution, bonus auditing, and responsible gaming reviews.
• Technical and device data: Retained for 12 months from collection, after which server logs are purged or anonymised.
• Marketing consent records: Retained for the duration of your active marketing opt-in, plus two years after opt-out, for compliance evidence purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

7. Your Privacy Rights

As a jaybet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a clear description of your request. We aim to respond to all privacy rights requests within 30 days of receipt.

1. Right of access: You have the right to request a copy of all personal data jaybet holds about you, along with information about how it is being processed. We will provide this in a clear, structured format within 30 days of a verified request.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (email address, phone number, residential address) directly through your account settings panel without needing to contact us.
3. Right to erasure: You may request that jaybet delete your personal data. We will honour this request where there is no overriding legal obligation requiring us to retain the data (e.g., KYC and transaction records subject to anti-money laundering retention requirements cannot be deleted on request). Where erasure is not possible in full, we will explain which data must be retained and why.
4. Right to restrict processing: You may request that jaybet restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
5. Right to data portability: Where we process your data on the basis of your consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
6. Right to withdraw consent: Where jaybet processes your data on the basis of your consent (e.g., for promotional email communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8. Policy Updates & Contact

jaybet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, applicable laws, or regulatory guidance. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players by email to their registered address.

Continued use of the jaybet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. We recommend that you review this page periodically to stay informed about how jaybet handles your personal data.

Minor players: The jaybet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has submitted personal data to jaybet, please contact us immediately at [email protected] and we will take prompt action to delete that data.

Contact the jaybet Privacy Team: If you have any questions, concerns, or requests related to this Privacy Policy or to the way jaybet handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all written privacy enquiries within one business day Bangladesh Standard Time (BST, UTC+6).